Tahunanui Medical Centre have had great experiences with Resus Nelson. Natalie and Rosie have come to our practice on two occasions and facilitated multidisciplinary emergency scenarios. Natalie & Rosie’s senses of humour and their awesome knowledge have made all staff feel included and valued, from the GP with extensive Emergency experience to the newest Receptionist (with a genuine fear of getting things wrong!). Together we have come up with realistic, relevant scenarios peculiar to our premises, patients, staff ratios and geographical location. We all hate role play but somehow Natalie and Rosie make us feel comfortable. After each session we have found new things to improve within the practice, from a new emergency incident record sheet to furniture placement. Not only do these sessions tick the box for Cornerstone, they are great team building experience with genuine relevance and a huge amount of laughter, these sessions have built increasing trust between staff and have demonstrated how capable all staff members can be in stressful situations. We will definitely continue to use Natalie and Rosie.
- Sarah Hobbs, Practice Manager, Tahunanui Medical Centre